If you can discover the device in the app but the connection ultimately fails, or if you receive an error message while adding the device, please refer to the guide below to resolve the issue.
If the device is found but connection fails, please try the following steps in order:
- Remove the Device: Remove the device from the [My Devices] page in the Even App. You must also "Forget" this pairing record in your phone's system Bluetooth settings.
- Restart Phone Bluetooth: Turn off the Bluetooth in your phone's settings, wait a few seconds, and then turn it back on.
- Restart Your Device: Place the device into the charging case to restart it, or force restart by quickly tapping five times on each TouchPad.
- Restart the Even App and Re-pair: Completely close the Even App from your phone's background processes, then relaunch it and perform the search and pairing process again.
If the device is found but an error occurs, handle it as follows:
Situation 1: Prompt says "Device is bound to another account"
- This message indicates that the device is already associated with another Even account. Please confirm if you have multiple Even accounts and check if the device is bound to another one of your own accounts.
- If the device was purchased second-hand or borrowed from someone else (i.e.,the ownership has changed), you need to contact the previous owner and ask them to remove this device from their Even account device list.
- If you are certain the device should be linked to your account, or if you cannot contact the previous owner, please contact our Service Team for assistance.
Situation 2: Prompt shows "Error Code"
If the system displays a specific error code, please take a screenshot of the full error code or accurately record its details, and provide it to our Service Team. This will help us quickly identify the root cause and resolve the issue for you.